JotPsych vs Heidi Health - side by side for behavioral health comparison [2025]

AI-powered scribe solutions are changing the way healthcare providers handle documentation. By transcribing patient encounters in real time and generating structured, compliant notes, these tools help clinicians spend more time focused on patients, not paperwork. Two key players in this space are JotPsych and Heidi.

While Heidi offers a broad approach suitable for many medical specialties, JotPsych is built from the ground up specifically for behavioral health. In this post, we’ll compare JotPsych and Heidi, show how each solution stacks up, and highlight why JotPsych is the best choice for mental health professionals. We’ll close with a handy comparison table that makes choosing an AI scribe even easier.

Target Audience & Specialization

Heidi’s website describes its AI as suitable for everything from primary care and surgical specialties to behavioral health. That breadth has clear advantages. But if your focus is psychiatry or therapy, JotPsych offers a significant edge.

JotPsych’s developers built it around the unique needs of mental health. From psycho-social-behavioral sections to automatic ICD-10, DSM-5-TR, and CPT code identification, it’s ready to handle psychiatric evaluations, psychotherapy notes, medication management, and more. Its templates go deeper into patient mental status exams, psychosocial observations, and therapy progress. Rather than retrofitting a generalized note structure for mental health, JotPsych already speaks your language.

Features & Customization

Both JotPsych and Heidi transcribe clinician-patient encounters and generate a first-pass draft of the clinical note. But JotPsych has more than 70 behavioral-health-specific note sections out of the box. If you use SOAP, DAP, BIRP, or other therapy note formats, it adapts to these structures seamlessly. Need sub-specialty sections for adolescent psychiatry, group therapy, or partial hospitalization? JotPsych has you covered – and you can mix, match, and customize to your heart’s content.

Heidi also supports a wide array of templates, letting you tailor outputs for multiple specialties. This flexibility makes sense if you split your time across different medical fields. However, clinicians working exclusively in mental health may find Heidi’s default templates require more customization. JotPsych ensures you can start documenting with minimal setup, because it was built for your specialty from day one.

Knows Your Patients & Provides Context

JotPsych stands out for remembering your patients’ prior sessions and referencing that context when generating new notes. If a patient has a longstanding struggle with depression, for instance, JotPsych can reference past depression screening scores or therapy goals while drafting the current session note. The AI actively learns your style and the recurring themes in your patients’ records.

Heidi does allow you to integrate transcripts and previous visit notes, but its broad scope means you might need more manual input to maintain continuity of care, especially if you rely on specific mental health metrics. With JotPsych, the platform is already oriented toward continuity of care in behavioral health. Instead of constantly reintroducing a patient’s background, you can let JotPsych handle it.

Billing & Administrative Support

Heidi shines in supporting general administrative tasks, from producing referral letters to drafting pre-authorization forms. JotPsych, meanwhile, goes deep into behavioral health billing. It automatically identifies and justifies ICD-10 and CPT codes relevant to mental health. Whether you’re billing for an hour-long therapy session (90837) or evaluating co-occurring conditions, JotPsych helps you capture the correct billing codes.

Heidi’s billing support is more generalized. You can ask it to add ICD-10 or CPT codes, but it’s not as laser-focused on the complexities of mental health codes. For psychiatrists and therapists who need accurate codes for every session, JotPsych ensures your notes and billing codes align perfectly.

Security & Compliance

Both JotPsych and Heidi adhere to HIPAA standards and implement robust data security protocols. Heidi, given its global user base, also meets international privacy requirements like GDPR. For U.S.-centric, HIPAA-focused mental health professionals, JotPsych’s secure infrastructure is more than sufficient. It automatically redacts personal identifying information to protect patient privacy, retains data only as long as needed, and offers easy deletion once your note is finalized.

In other words, you can’t go wrong with security in either platform – but if your primary concern is handling HIPAA in a behavioral health setting, JotPsych checks all the right boxes.

User Feedback & Customization

Many Heidi users appreciate that Heidi offers a free tier and can handle multiple clinical settings. But if you scan provider forums and mental health communities, you’ll see JotPsych’s name pop up with consistently glowing reviews from psychiatrists, therapists, and psych NPs who call it a “godsend” for mental health documentation.

That’s because JotPsych’s AI is built to capture psycho-social details and reflect the language and style of therapy sessions. Over time, you can teach the platform to write notes in your voice, reorder and rename sections, and incorporate your own therapy frameworks. If a template is missing a piece of data you want, simply create a new field or tweak the existing structure. JotPsych’s “teach the AI” feature further refines your note style with each use.

Why JotPsych is the Clear Choice for Behavioral Health

While both JotPsych and Heidi aim to simplify documentation and improve patient engagement, JotPsych’s entire platform is tailored to behavioral health professionals. If you’re a psychiatrist or therapist, you won’t have to wrestle with a tool that caters to general medicine – you’ll log in and see note templates and coding suggestions that fit your exact needs.

JotPsych also keeps evolving through continuous feedback loops, regular user support tickets, and a formal Clinical Advisory Board of over 20 mental health professionals. That means as mental health norms evolve, JotPsych evolves with them. Whether your practice requires new note types, advanced e-prescribing functions, or updated DSM criteria, JotPsych is prepared to adapt.

Key Feature Comparison Table

Feature	JotPsych	Heidi
Primary Focus	Behavioral Health (psychiatry, therapy, etc.)	Broad medical use across many specialties
Out-of-the-Box Note Sections	70+ BH-specific templates (e.g. DSM-5, MSE)	Various default templates, but not as BH-specific
Customizability	Deep customization, AI “learns” your style	Comprehensive but less specialized for mental health
Billing & Code Identification	Auto-identifies ICD-10, DSM-5-TR, CPT codes	Can add codes on request, not BH-focused
Security & Compliance	HIPAA compliant, data automatically redacted	HIPAA compliant, broader international compliance
Patient Context / Care Continuity	Recalls and references previous BH encounters	General references to prior notes, less BH-specific
User Feedback	Strong praise from BH professionals	Popular in general practice, multiple specialties
Pricing & Tiers	Various paid plans, specialized BH features	Free tier available, Pro plan for advanced features
Ideal Use Case	Behavioral health clinics & providers	Multi-specialty clinics or general practitioners

Conclusion

Both Heidi and JotPsych can save you time and reduce the burden of clinical documentation. However, if you’re a behavioral health professional, JotPsych is the clear winner. Built specifically for mental health, JotPsych tailors its entire platform – from note templates to billing logic – to your field. You’ll find it easier to produce high-quality, audit-proof notes aligned with the DSM-5-TR, cross-reference past patient data, and ensure accurate billing codes.

If your clinic spans multiple specialties, Heidi’s broad coverage can be a plus. But for mental health providers looking to transform their documentation workflow, JotPsych stands out as the best choice. Its laser-focus on behavioral health, combined with customizable templates, robust compliance, and streamlined billing, make it the AI scribe that delivers exactly what psychiatric and therapy practices need.

Ready to see how JotPsych can revolutionize your mental health documentation? Get in touch to learn more or request a demo today.

About JotPsych: JotPsych is an AI-powered scribe designed to meet the unique needs of therapists, psychiatrists, and mental health professionals. By leveraging specialized note templates, robust coding capabilities, and a Clinical Advisory Board of over 20 professionals, JotPsych constantly evolves to reflect changing mental health norms. That’s how it continues to be the top choice for clinicians who want to spend less time on notes and more time with their patients.